IT Lab company is finalist for Microsoft Customer Experience and Modern Workplace Transformation Awards
Content and Code, an IT Lab Group company, is today delighted to announce it has been named finalist for the Microsoft Customer Experience Partner of the Year Award – for the third year running - as part of their on-going drive to deliver real value for each and every one of their clients.
The entire team is delighted to be honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
The Customer Experience Partner of the Year Award recognises a Microsoft partner who is dedicated to building and responding to customer interactions in a way that exceeds customer expectations.
In what has proven to be another bumper year of success for the Content and Code team, they are also delighted to announce their selection as 2019 Microsoft Modern Workplace Partner of the Year Finalist.
The Modern Workplace Partner of the Year Award recognises partners who demonstrate a proven capability to deliver best in class Modern Workplace solutions across the breadth of Microsoft 365 including Office 365, SharePoint Online, Exchange Online, Microsoft Teams and Microsoft Managed Desktop (MMD).
Following the coming together of IT Lab and Content and Code, the ethos of Service Obsession is a continual focus within every transformation project delivered.
Speaking about the incredible double award win, Peter Sweetbaum, IT Lab CEO said: “This award highlights the continued dedication shown by the Content and Code team, and the wider IT Lab group, in supporting customers through their digital transformation and Modern Workplace journey.
"Scale of capability and reach as a combined organisation will support our continued growth, but more importantly, our ability to truly drive success within our client base.”
Prioritising Customer Experience
As part of Content and Code's dedication to building and responding to customer interactions in a way that both meets and succeeds customer demand, expectations and satisfaction, they are excited to be recognised as a finalist in the Customer Experience category for the third year running.
By committing to delivering an exceptional customer experience from first touch point through to project completion and beyond, Content and Code has broadened customer insight to adapt their approach at each stage of the buyer journey.
On the award, Content and Code founder, and IT Lab Group CDO Tim Wallis said : “Winning this award for the third year running means so much to us.
"By building on the foundations of last year, it validates our consistent measurement of client satisfaction and improvements in our process that start with a role based, persona approach to marketing to personalise what we offer to each client. The result is amplified by our Net Promoter Score (NPS), which is 68, year to date.”
Enabling Organisations to Deliver Innovative Modern Workplace Transformation
Awards were presented in several categories, with winners chosen from a set of more than 2,900 entrants from 115 countries worldwide.
Content and Code has been recognised for providing outstanding solutions and services in Modern Workplace Transformation and for delivering an exceptional Customer Experience throughout the year.
Speaking about the Modern Workplace Transformation Partner of the Year Award, Tim Wallis added: “We are delighted to have been recognised for helping our clients deliver on their Modern Workplace strategies with Microsoft 365 and provide support on an on-going basis throughout the wider IT Lab Group.
“I would like to thank each and every one of the team who have helped develop and deliver on solutions using disruptive technologies like Microsoft Teams, EM+S and MMD, to ensure each client maximises user adoption and realises a clear ROI from their Microsoft 365 investment."
“It’s an honour to recognise Content and Code as a double finalist within the Microsoft 2019 Partner of the Year Awards,” said Gavriella Schuster, Corporate Vice President, One Commercial Partner, Microsoft Corp.
“Content and Code are successfully leading their industry, building intelligent solutions, addressing complex business challenges and making more possible for customers around the world.”
The Microsoft Partner of the Year Awards recognise Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year.
For further information on the Microsoft Worldwide Partner of the year awards, visit their website.
